Ken Johnson

Office: 
Belk Library: Room 144
Phone: 
828-262-2776
Fax: 
828-262-3001
Team: 
Learning and Research Services
Title: 
Coordinator of Learning and Research Services
Rank: 
Associate Professor

Library Responsibilities

  • Coordinates a team of 16 library faculty and staff
  • Assists the team in achieving objectives related to public service and instruction
  • Directly supervises 6 library staff members responsible day and night public services 
  • Participates in the library's instruction and information literacy program
  • Collects and synthesizes team statistics used for decision making
  • Consults with the Student Government Association on relevant matters like library hours
  • Serves as a member of the Library Planning and Assessment Committee

Scholarly & Service Interests

  • Assessment
  • Space planning
  • Service standards
  • Library effectiveness

Selected Publications

Johnson, Ken, Susan Jennings, and Sue Hisle. "Ending the Turf War: Circulation, Reference, and Instruction on One Team." Journal of Access Services, Vol. 8, No. 3 (July - September 2011) pp 107 - 124.

Johnson, Ken and Sue Hisle. "Student Assistants: Maximize Effectiveness through Coordinated Training." Book chapter In The Frugal Librarian: Thriving in Tough Economic Times edited by Carol Smallwood. Chicago: American Library Association, 2011.

Johnson, Ken and Susan Jennings. "Managing Overnight." Book chapter in Library Management Tips that Work edited by Carol Smallwood. Chicago: American Library Association, 2011.

Selected Presentations

Josh Boyer, Joe Fennewald, and Ken Johnson. “Staffing the Commons: the Ripple Effects of Changing Roles.”  The Collective Conference: Libraries as Curators & Creators 2015, University of Tennessee, Knoxville, TN.  February 20, 2015.

Ken Johnson and Kelly McCallister. “Assessing the 24/5 Library: Does Data Matter?”  Access Services Conference 2014, Georgia Institute of Technology, Atlanta, GA.  November 13, 2014.

Ken Johnson and Geri Purpur. “You Can Do It! Preparation Methods for Space Planning.”  Academic Libraries: Present and Future conference, North Carolina Library Association – Colleges and University Section, Charlotte, NC. December 5, 2014.

Geri Purpur and Ken Johnson. “What a Trip: Customer Journey Mapping and the User Experience.” Academic Libraries: Present and Future conference, North Carolina Library Association – Colleges and University Section, Charlotte, NC. December 5, 2014.

Selected Professional Service

National
Library Leadership & Management Association (2008-present)
Reference & User Services Association
      Business Reference & Services Section (1999-2008)
           Business Reference in Academic Libraries (2000-2006, chair 2002-2003)

University & State
Educational Support Units Council (2014-present)
University Academic Assessment Council (2011-2014)
SACS Quality Enhancement Plan Topic Selection Taskforce (2010-2011)
University Awards Committe (2004-2009, co-chair 2005)
North Carolina Library Association (2003-present)
     Business Librarians in North Carolina (2003-2007)

Library
Space Planning Committee, (2014-present)
Library Faculty Job Descriptions taskforce (2014-present)
Planning and Assessment Committee (2010-present)
Curriculum Committee (2008-2011)
Internal Building Group (2008-present)
Library Strategic Planning, (co-chair 2006-2007)

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