Library Responsibilities

• Coordinates a team of 16 library faculty and staff
• Assists the team in achieving objectives related to public service and instruction
• Directly supervises 3 Library Technicians responsible for overseeing evening and night services in the Belk Library & Information Commons
• Participates in the library's instruction and information literacy program
• Collects and synthesizes team statistics used for decision making
• Consults with the Student Government Association on relevant matters like library hours
• Serves as a member of the Library Planning and Assessment Committee

Scholarly & Service Interests

• Service standards
• Library effectiveness
• Learning organizations
• Business librarianship
• Business research resources

Selected Publications

Johnson, Ken, Susan Jennings, and Sue Hisle. "Ending the Turf War: Circulation, Reference, and Instruction on One Team." Journal of Access Services, Vol. 8, No. 3 (July - September 2011) pp 107 - 124.

Johnson, Ken and Sue Hisle. "Student Assistants: Maximize Effectiveness through Coordinated Training." Book chapter In The Frugal Librarian: Thriving in Tough Economic Times edited by Carol Smallwood. Chicago: American Library Association, 2011.

Johnson, Ken and Susan Jennings. "Managing Overnight." Book chapter in Library Management Tips that Work edited by Carol Smallwood. Chicago: American Library Association, 2011.

Jennings, Susan and Ken Johnson. "Facebook for Student Assistants." Book chapter in Library Management Tips that Work edited by Carol Smallwood. Chicago: American Library Association, 2011.

Johnson, Ken. "Consumer Information on the Web." Journal of Business and Finance Librarianship, Vol. 8, No. 2 (2002) pp. 95 - 101. (Also published as a book chapter in The Core Business Web: a Guide to Key Information Resources edited by Gary White. Binghamton, NY: Haworth Information Press, 2003)

Selected Presentations

Ken Johnson and Susan Jennings. "Ending the Turf War: Circulation, Reference, and Instruction on the Same Team." Access Services Conference 2010, Georgia Institute of Technology, Atlanta, GA. November 11, 2010.

Ken Johnson and Sue Hisle. "Mission Possible: A Library's Rededication to Public Service." Tennessee Library Association Annual Conference, Nashville, TN. April 10, 2009.

Selected Professional & Community Service

National
Library Leadership & Management Association (2008-present)
Reference & User Services Association
      Business Reference & Services Section (1999-2008)
           Business Reference in Academic Libraries (2000-2006, chair 2002-2003)

University & State
University Academic Assessment Committee (2011-present)
SACS Quality Enhancement Plan Topic Selection Taskforce (2010-2011)
University Awards Committe (2004-2009, co-chair 2005)
North Carolina Library Association, Business Librarians in North Carolina (2003-2007)

Library
Planning and Assessment Committee (2010-present)
Curriculum Committee (2008-2011)
Internal Building Group (2008-present)
Library Strategic Planning, (co-chair 2006-2007)

Community
Boone Area Cyclists club, board member and web site manager (2009-present)

Content updated September 7, 2011